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Customer Service Agent

Germany, Berlin, BerlinOperations

Job description

Who we are:

alpakas is on a mission to prove that grocery delivery can be done sustainably. We are zero-waste, organic, local - and we are just getting started. We are already live in Berlin and are expanding quickly in Germany. We combine sustainability and practicality to address one of the biggest waste problems of our time: plastic packaging. To achieve zero-waste, we use our own system of reusable refill-glasses and work with suppliers who believe in the same mission. We want to make it easy to re-connect to the local producers and are proud to work with many of them already <3 

Come join the team!

Your role:

As one of our Customer Service Agents, you will act as the first point of contact to investigate and resolve enquiries to deliver customer experience. 

In this role, you’ll get to: 

  • Offer our customers a fantastic service experience via chat, email and phone.

  • Always have the best solution for the concerns of our members at hand.

  • Answer questions about our service & zero-waste products.

  • Assist potential customers with registration, onboarding, and virtual product tours. 

  • Coordinate delivery failures and repairs with our on-site operations team.

  • Report directly to our chief operating officer and become an integral part of our growing team. 

Job requirements

We are looking for someone who:

  • Experience in Customer Service and / or other jobs with direct customer contact and a high level of service.

  • Pleasure in dealing with people and solving a wide variety of problems.

  • Fluent in English and German.

  • Strong prioritization and communication skills.

  • You support the vision of zero-waste grocery delivery and turn this vision into a reality.

We embrace and welcome diversity. It’s important to us to create an inclusive workplace - we are looking for someone to join our team regardless of their race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to reach out so we can get to know each other!